Exchange & Refund Policy
Elle Glams wants you to love what you order. If something isn't right, we're happy to help with an exchange or return under the conditions below.
Return & Exchange Window
You may request an exchange or return within 14 days of receiving your order.
Conditions for Return/Exchange
To be eligible, items must be:
- Unused, unopened, and in their original condition
- In the original packaging with all tags/seals intact
- Accompanied by the original receipt or proof of purchase
Note: For hygiene and safety reasons, opened or used skincare, cosmetics, and personal care items cannot be returned or exchanged unless the product arrived damaged, defective, or incorrect.
How to Request a Return or Exchange
- Contact us via WhatsApp or email within 14 days of delivery, including your order number and reason for return.
- Our team will confirm eligibility and provide instructions.
- Ship the item back to us (or arrange pickup, if available in your area).
- Once received and inspected, we'll process your exchange or refund.
Refunds
- Approved refunds will be issued to your original payment method or as store credit, per your preference.
- Refunds are processed within 5–7 business days after we receive and inspect the returned item.
- Original shipping fees are non-refundable unless the return is due to our error, such as receiving a wrong or defective item.
Return Shipping Costs
- If the return is due to a defective, damaged, or incorrect item, we cover the return shipping costs.
- If the return is due to a change of mind, the customer covers the return shipping costs.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund.
Non-Returnable Items
- Opened or used cosmetics and skincare products
- Items marked as Final Sale or purchased during clearance promotions
- Gift cards
Contact Us
For any return, exchange, or refund request, reach out via:
📍 B Yard Mall, Al Fifth Settlement, 90th Street North
📱 WhatsApp:
+20 106 655 4088
